Policy & Payment
Shop Policies
What is your return policy? Satisfaction is guaranteed; I will work with your doctor until you are happy. Alternatively, store credit is given; we have a no-return policy due to the custom nature of eye wear.
Can you adjust/fix glasses I didn’t buy from you? I don’t adjust frames purchased off the internet. If they were purchased from another optical, I’m happy to adjust at no cost; however, keep in mind only the shop you purchased from has access to your frame’s warranty. There’s always a small risk of damage or breakage when manipulating frames.
Can you make lenses for a frame I purchased elsewhere? Yes. However, I always recommend thinking through the worst-case scenario: what if, when your new lenses are being inserted, the frame breaks? I would have no access to a warranty or replacement frame for something I didn’t originally sell to you. It’s always smart to see if that exact frame is still available for purchase, even if that means searching eBay.
Your spectacles are custom made just for you; payment in full is required before production can begin. I accept Visa, Mastercard, American Express and Discover. Health Savings Accounts / Flexible Savings Accounts are accepted; I will provide you with an itemized receipt to submit to your plan.
I offer a referral discount program to thank you for getting the word out. Multiple-pair discounts are also available within a sixty day window!
Insurance FAQ
Artisan Eyewear is not in-network with any insurance or vision plans; since this is often surprising to shoppers I want to provide an explanation.
Insurance implies financial protection in the event of illness. There is no such thing as a true, separate insurance for vision. Medical insurance covers the eyes, and that includes exams for eye injury, infection and ocular disease diagnosis/management. The same insurance typically includes a comprehensive eye exam every 1 or 2 years.
If you also have a vision discount plan, like VSP or EyeMed, you (or your employer) fund this plan each pay period. These plans negotiate a lower rate of reimbursement with optometrists and opticians in exchange for mention in a directory. Patients pay for a discount, and providers don‘t have to work quite so hard at advertising.
I don’t participate for several reasons.
-Most of these plans restrict the products available to you, the patient. I want freedom to use exactly what you need.
-Some plans, in an effort to control costs, require use of their own lab for lens fabrication. I find these labs often create lenses of substandard quality, and add 1-2 weeks to turnaround time.
-These vision plans also own frame / lens companies. For example, Luxottica owns EyeMed, and VSP owns Marchon. As an independent optician, I balk at supporting vertical integration.
-Finally, their billing and reimbursement systems create chaos. You’ll see bigger savings with my prices as a result of avoiding these plans.
I am happy to assist you in submitting out-of-network paperwork so you receive a reimbursement check directly. I am not able to quote or otherwise guarantee reimbursement amounts.